WHERE is my order?
Orders are approved once payment has been received and all shipping and billing information has been verified. This process is usually automatic, but under extenuating circumstances may take up to 3 business days. Each item that is purchased requires a specific processing time before shipment. The processing time is different for each item and the expected delivery date is listed under the item's description page, just under the item's image. Transit time does not begin until your order ships from our manufacturer and is calculated by business days. Business days (Monday to Friday) do not include weekends or holidays.
Once your item goes into production, you will receive a shipping confirmation e-mail with your tracking information... Letting you know it is on its way.
IF you do not see movement of your package this means the label has been printed and it is being prepared for shipping, you should see movement within 5-7 business days.
Please drop us an E-mail at [email protected] if you have one of the following issues:
- Your order information has not been updated on your account
- Delivery time frame has passed and you have not received an update on your package
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.
If you have any other questions, please visit the contact us page
and email us. We'll do our best to help you out asap.
WHY I HAVEN'T RECEIVED MY ORDER YET IF THE MONEY WAS TAKEN OUT OF MY ACCOUNT?
This is how shopping works. You pay first, then receive your item based on what is promised on the product page. We do not offer Cash On Delivery for our items. This is not a restaurant where you could potentially receive your items before you pay.
Damaged or Defective Merchandise
All damaged/defective merchandise must be reported within 48 hrs of your order's received date. If we are notified of your damaged item(s) after this time frame, we will be unable to process your request.
DaShirtguy.com Support will replace your item immediately. The item will need to be returned to us first and your exchange will be processed upon receipt of the merchandise.
CHEAPEST WAY TO SHIP ITEMS BACK TO YOU?
We recommend using a flat-rate padded 9-1/2" x 12-1/2" envelope from the US Postal Service for the cheapest way to send in returns & exchanges.
I HAVE AN IDEA FOR SHOES!
If you have an idea for a shoes design please contact us! We'll design it for you and give you 25% off for coming up with the idea!
HOW DO I USE 2 DIFFERENT COLOR LACES ON 1 SHOE?
I received a faulty or incorrect item, what do I do?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please email us at [email protected] with your order number and photos of the item indicating the defect or item received.
Thank you again for your business! Enjoy your shopping!